Privacy Policy

Last updated on June 12, 2026

This privacy policy ('Policy') describes how Gentaur ('Gentaur,' 'we,' 'us,' or 'our') collects, protects, and uses the personally identifiable information ('Personal Information') you ('User,' 'you,' or 'your') may provide through the Gentaur website (gentaur.com) or in the course of purchasing any Gentaur products (collectively, 'Website'). The Policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control or to individuals that we do not employ or manage.

Collection of Non-Personal Information

When you visit the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Purchases

All purchases made through the Website are processed by third-party payment processors, PayPal (paypal.com) and Stripe (stripe.com). PayPal and Stripe may ask you for personal and/or non-personal information, such as your name, address, email address, credit card information, or other Personal Information. Gentaur does not control PayPal or Stripe or their collection or use of information. Any questions or concerns about PayPal's or Stripe's practices should be directed to them. These payment processors provide us with certain non-personal information relating to purchases made by visitors to the Website. PayPal and Stripe do not supply us with any of your other Personal Information, such as your name, street address, or credit card information.

Managing Personal Information

You can update your Personal Information in your 'Account Settings' on the Website. Currently, this is limited to just your email address. You may also request that we delete your email address, but this will prevent you from accessing the products you have purchased from Gentaur. When you update information, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after deletion of such information from your account for a retention period. Once the retention period expires, Personal Information will be deleted. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Use and Processing of Collected Information

We may use any of the information we collect from you for the following purposes: Personalizing your experience, Improving our Website, Enhancing customer service, Processing transactions, Sending notification emails such as password reminders and updates. Non-Personal Information is used to identify potential cases of abuse and establish statistical information regarding Website usage. We process Personal Information if one of the following applies: You have provided consent for specific purposes. Processing is necessary for the performance of an agreement with you or pre-contractual obligations. Processing is necessary for compliance with a legal obligation.

Information Transfer and Storage

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of such transfers and the security measures taken to safeguard your information. If any transfer takes place, you can inquire further by contacting us using the details provided in the 'Contacting Us' section.

The Rights of Users

You may exercise certain rights regarding your information, including: Withdrawing consent where previously given. Objecting to the processing of your information if it is carried out on a legal basis other than consent. Verifying the accuracy of your information and requesting updates or corrections. Restricting the processing of your information under certain circumstances. Requesting the erasure of your Personal Information under certain circumstances. Receiving your information in a structured, commonly used, and machine-readable format.

Cookies

The Website uses cookies to personalize your online experience. Cookies may be used to collect, store, and track information for statistical purposes and to improve the Website. You can manage your cookie preferences through your browser settings. Third-party companies may also use cookies to tailor advertising to your preferences and collect additional data about your Website usage.

Information Security

We maintain administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is entirely secure. You acknowledge the inherent risks and agree that we cannot guarantee absolute security.

Data Breach

In the event of a data breach, we will notify affected individuals if required by law and take appropriate remedial actions, including cooperating with law enforcement.

Legal Disclosure

We will disclose any information collected if required by law or necessary to protect our rights, ensure user safety, or comply with legal obligations.

Changes and Amendments

We reserve the right to modify this Policy at any time. The updated date will be posted on this page. Continued use of the Website after any changes indicates your acceptance of the updated Policy.

Withdrawal and Cancellation Requests

When you submit a withdrawal or cancellation request through our Website, we may collect and process your email address, order, quote, invoice or reference number, request type, and any optional information you voluntarily provide, such as your name, country, product details, or message. We use this information to review, process, and respond to your request, verify order information, comply with applicable legal obligations, maintain customer service records, and protect our legitimate business interests. This information may be shared with authorized Gentaur personnel and service providers involved in customer support, order management, legal compliance, or technical operations where necessary. Request records may be retained for a reasonable period as required for contractual, accounting, legal, regulatory, fraud prevention, and customer service purposes.

Contacting Us

If you have any questions about this Policy, please contact us by email at [email protected].