Common Questions & Answers

This privacy policy (`Policy`) describes how Gentaur (`Gentaur,` `we,` `us,` or `our`) collects, protects, and uses the personally identifiable information (`Personal Information`) you (`User,` `you,` or `your`) may provide through the Gentaur website (gentaur.com) or in the course of purchasing any Gentaur products (collectively, `Website`). The Policy also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control or to individuals that we do not employ or manage.

When you visit the Website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

All purchases made through the Website are processed by third-party payment processors, PayPal (paypal.com) and Stripe (stripe.com). PayPal and Stripe may ask you for personal and/or non-personal information, such as your name, address, email address, credit card information, or other Personal Information. PayPal's privacy policy can be reviewed here. Stripe's privacy policy can be reviewed here. Gentaur does not control PayPal or Stripe or their collection or use of information. Any questions or concerns about PayPal's or Stripe’s practices should be directed to them. These payment processors provide us with certain non-personal information relating to purchases made by visitors to the Website. This non-personal information may include details of the purchase such as the date, amount paid, and product purchased. Non-personal purchase information may be linked to the Personal Information you provide to us (typically limited to your email address, as stated above). PayPal and Stripe do not supply us with any of your other Personal Information, such as your name, street address, or credit card information.

You can update your Personal Information in your 'Account Settings' on the Website. Currently, this is limited to just your email address. You may also request that we delete your email address, but this will prevent you from accessing the products you have purchased from Gentaur. When you update information, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after deletion of such information from your account for a retention period. Once the retention period expires, Personal Information will be deleted. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Aggregated data derived from or incorporating your Personal Information may still be used, but not in a manner that would identify you personally.

We may use any of the information we collect from you for the following purposes: Personalizing your experience, Improving our Website, Enhancing customer service, Processing transactions, Sending notification emails such as password reminders and updates. Non-Personal Information is used to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not aggregated in such a way that would identify any particular user. We process Personal Information if one of the following applies: You have provided consent for specific purposes. Processing is necessary for the performance of an agreement with you or pre-contractual obligations. Processing is necessary for compliance with a legal obligation. Processing is related to a task carried out in the public interest or official authority vested in us. Processing is necessary for legitimate interests pursued by us or a third party.

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of such transfers and the security measures taken to safeguard your information. If any transfer takes place, you can inquire further by contacting us using the details provided in the 'Contacting Us' section.

You may exercise certain rights regarding your information, including: Withdrawing consent where previously given. Objecting to the processing of your information if it is carried out on a legal basis other than consent. Verifying the accuracy of your information and requesting updates or corrections. Restricting the processing of your information under certain circumstances. Requesting the erasure of your Personal Information under certain circumstances. Receiving your information in a structured, commonly used, and machine-readable format.

The Website uses cookies to personalize your online experience. Cookies may be used to collect, store, and track information for statistical purposes and to improve the Website. You can manage your cookie preferences through your browser settings. Third-party companies may also use cookies to tailor advertising to your preferences and collect additional data about your Website usage.

We maintain administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is entirely secure. You acknowledge the inherent risks and agree that we cannot guarantee absolute security.

In the event of a data breach, we will notify affected individuals if required by law and take appropriate remedial actions, including cooperating with law enforcement.

We will disclose any information collected if required by law or necessary to protect our rights, ensure user safety, or comply with legal obligations.

We reserve the right to modify this Policy at any time. The updated date will be posted on this page. Continued use of the Website after any changes indicates your acceptance of the updated Policy.

If you have any questions about this Policy, please contact us by email at [email protected].